ISP Network Operations
Network support and operations for Rainbow Communications — a rural broadband and voice provider serving local communities.
// network operations
Ethan Pierce
Network Support Specialist @ Rainbow Communications
Supporting rural broadband and voice services through network operations, customer-focused troubleshooting, and hands-on technical problem solving.
Expertise
What I Work On
Hands-on experience across ISP operations, fiber access, routing, lab environments, and automation.
Routing
Routing protocol fundamentals and network troubleshooting, reinforced through CCNA coursework and daily ISP operations.
GPON / ONT Work
Broadband access support including customer-premises equipment troubleshooting for fiber and high-speed internet services.
Linux Home Lab
Hands-on lab environment for testing network configs, services, and skills beyond day-to-day operations.
Automation Scripts
Building scripting skills in Python and Bash to reduce repetitive operational tasks and improve efficiency.
Cybersecurity Coursework
Ongoing education in information networking, security fundamentals, and emerging technologies at Fort Hays State University.
Projects
Featured Work
Scripts, lab builds, and documentation from the field and home lab.
ISP Network Operations
Network Availability Operations Support
Contributed to Rainbow Communications achieving 99.999% network availability in 2025 through outage response, monitoring support, and operational efficiency initiatives.
Routing
CCNA Routing Lab Notes
Documented routing protocol labs from CCNA: Introduction to Networks, covering fundamentals, verification, and troubleshooting scenarios.
Linux Home Lab
Home Lab VLAN Segmentation
Proxmox-based lab with segmented VLANs for routing practice, isolated services, and production-like topology testing.