Resume

Ethan Pierce

Network Support Specialist @ Rainbow Communications

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Ethan Pierce

Network Support Specialist @ Rainbow Communications

[email protected] · www.linkedin.com/in/ethanrpierce

Summary

Network support specialist with nearly six years at Rainbow Communications, progressing from customer service through operations support to technical network support. Experienced in voice and broadband troubleshooting, network monitoring, and outage response for rural ISP operations. Pursuing a BS in Informatics (Information Networking and Telecommunications) at Fort Hays State University while expanding skills in routing protocols, Python, and emerging technologies.

Experience

Network Support Specialist — Rainbow CommunicationsFebruary 2024 – Present · Everest, KS
  • Provide technical support and network operations assistance for voice and broadband services
  • Troubleshoot internet, voice, and customer-premises equipment issues for rural communities
  • Contributed to 99.999% network availability in 2025 through outage response, network monitoring, and operational efficiency initiatives
  • Communicate technical issues clearly to customers and coworkers, enhancing the overall service experience
Operations Support Specialist — Rainbow CommunicationsJanuary 2022 – February 2024 · Everest, KS
  • Supported day-to-day network and service operations for a rural broadband and voice provider
  • Assisted with operational workflows, service delivery, and technical escalation paths
  • Collaborated with network support and customer-facing teams to resolve service issues efficiently
Customer Service Representative — Rainbow CommunicationsSeptember 2020 – January 2022 · Hiawatha, KS
  • Delivered customer support for high-speed internet, phone, and business phone services
  • Handled service inquiries, billing questions, and initial technical troubleshooting
  • Built a foundation in customer communication that supports current network support responsibilities

Certifications

CCNA: Introduction to NetworksCisco
Networking BasicsCisco

Education

Bachelor of Science in Informatics, Information Networking and Telecommunications — Fort Hays State UniversityJanuary 2026 – December 2029

Coursework in information systems, networking, data analysis, and emerging technologies.

Skills

  • Network support
  • Operations support
  • Routing protocols
  • Voice & broadband troubleshooting
  • Customer-premises equipment (CPE)
  • Network monitoring & outage response
  • Customer service & communication
  • Python (in progress)